FAQs
General Questions
Q: What kind of cleaning services do you offer?
A: We offer a wide range of cleaning services including residential cleaning, commercial cleaning, end-of-lease cleaning, deep cleaning, and one-time or recurring services.
Q: Do you bring your own cleaning supplies and equipment?
A: Yes, our cleaners are fully equipped with professional-grade cleaning products and tools. If you have specific product preferences, just let us know.
Q: Are your cleaners background-checked and insured?
A: Absolutely. All our cleaners are thoroughly background-checked, trained, and covered by public liability insurance for your peace of mind.
Booking & Pricing
Q: How do I book a cleaning service?
A: You can book directly through our website, call us, or send an email. We make scheduling fast and hassle-free.
Q: How much do your cleaning services cost?
A: Pricing varies based on the size of your property, the type of service, and frequency. We offer free quotes—just reach out for an estimate.
Q: Do you offer discounts for regular bookings?
A: Yes! We offer discounted rates for weekly, fortnightly, and monthly bookings.
During the Clean
Q: Do I need to be home during the cleaning?
A: That’s entirely up to you. Many clients provide access and return to a spotless space. We ensure complete professionalism and security.
Q: How long does a typical clean take?
A: It depends on the size of the space and the type of service. Most standard home cleans take 2–3 hours.
Q: Do you clean ovens, fridges, or windows?
A: Yes, these are available as add-on services. Let us know in advance so we can allocate enough time.
After the Clean
Q: What if I’m not happy with the cleaning?
A: Your satisfaction is our priority. If something wasn’t done to your standards, let us know within 24 hours and we’ll make it right—free of charge.
Q: Can I reschedule or cancel a booking?
A: Yes, we offer flexible rescheduling. We just ask for at least 24 hours’ notice to avoid a cancellation fee.
Other Questions
Q: What areas do you service?
A: We currently serve [list your service areas/suburbs/city]. If you're unsure, contact us to confirm availability in your area.
Q: What cleaning products do you use?
A: We use eco-friendly and non-toxic products wherever possible. We can also accommodate allergy or sensitivity concerns—just let us know in advance.
Q: How do I pay for the service?
A: We accept credit/debit cards, bank transfers, and secure online payments. Payment is due on the day of service unless otherwise arranged.
Still have questions?
📞 Call us at [Your Phone Number]
📧 Email us at [Your Email Address]